Privacy policy

• Your name. So our support team knows who they are speaking to.
• Your email address. For your receipt, your guide access, and replies from support.
• Your phone number. Only when you pay by mobile money. The payment provider needs it to prompt your handset and to send a refund back to the same number.
• Payment records. The order reference, amount, currency, provider and whether the payment succeeded. We never receive your card number or any payment PIN — those stay with Paystack.
• What you write to us. Support emails, community posts and anything you send our support team.
• Basic server logs. IP address, page requested and time, kept briefly to keep the site up and to spot abuse.

We do not ask for your national ID or tax number, your bank details, or your login for any platform. If anyone claiming to be from GigAgora asks you for those, it is not us.

• To take your payment and give you what you paid for — this is the contract between us.
• To send receipts, refunds and support replies.
• To keep the tax and accounting records the law requires us to keep.
• To keep the site secure and stop fraud and abuse.

We do not use your details for advertising, we do not build profiles on you, and we do not sell or rent your information to anybody.

• Paystack receives your email address and the amount, plus your phone number if you pay by mobile money. It handles card details directly and processes your refund back to the same method.
• Our email and hosting providers, purely so the site runs and messages reach you.
• Anyone the law obliges us to tell, such as a court order or a tax authority.

We never share your details with the platforms you are applying to. We have no relationship with them.

Payment and order records are kept for seven years, so that we can meet tax and accounting record-keeping obligations. Support emails are kept for two years. Server logs are kept for 30 days. Anything else we delete when you ask.

Email [email protected] from the address on your account and say what you want deleted. You do not have to explain why.

• We confirm within two working days and complete the deletion within 30 days.
• We delete your name, email, phone number, messages and community posts.
• We keep the bare transaction record — reference, amount, date — where tax law requires it, with your name and contact details stripped out.
• Deleting your data closes your account, so download anything you still want first.

Whichever country you are in, you can ask us for a copy of what we hold about you, ask us to correct anything wrong, ask us to delete it, object to how we use it, or ask us to stop. Use the same address above and we will answer within 30 days. We apply these rights to everyone as a matter of policy, not only where a particular law compels it.

California. You have the right to know what we collect, to have it deleted, to have it corrected, and not to be treated differently for exercising those rights. We do not sell or share personal information as those terms are defined by California privacy law, and we do not use it for cross-context behavioural advertising, so there is no opt-out to operate.

Europe and the UK. You additionally have the right to data portability and the right to complain to your national data protection authority if our answer does not satisfy you.

Because we serve customers worldwide, information you give us may be processed outside your own country — including by our payment processor and hosting provider — under contractual terms that require them to protect it.

We use essential cookies only — the ones that keep you signed in and keep your checkout working. There are no advertising or tracking cookies on this site, so there is nothing here to consent to.

If this policy changes we update the date at the top of the page. Questions go to [email protected]. See also our terms of service and refund policy.