Refund policy

Every purchase on GigAgora is covered: prep guides and guided onboarding. We refund the full amount you paid, in the same currency you paid it.

There is nothing to prove and no conditions attached. You do not have to show that you read the guide, sat an assessment, or were rejected.

Ask within 14 days of paying and the refund is automatic. The 14 days run from the date of the payment, not the date you opened the guide.

After 14 days, still write to us. We look at every late request individually and we usually say yes, but the promise on this page is the 14-day one.

The fastest route is the dashboard:

• Sign in and open Dashboard → Refunds.
• Pick the order you want refunded and select Request a refund.
• Confirm. You will see the request move to Refund requested straight away.

If you cannot sign in, email [email protected] from the address you bought with, and include the order reference from your receipt (it looks like GA-8F21K). We reply within one working day and approve refunds as we receive them.

We send the refund within two working days of approving it. How long it then takes to reach you depends on how you paid.

• M-Pesa. The money goes back to the number that paid. Most refunds arrive the same day we send them and you get the usual M-Pesa SMS. Allow up to three working days when Safaricom is slow to settle.
• Card via Paystack. We submit the refund to Paystack and the money goes back to the card that paid. Kenyan bank cards typically show it within five working days; international cards and some banks take up to ten. That last step is your bank's, not ours.

Refunds always go back to the number, card or account that paid. We cannot send a refund to a different one, which is a rule that exists to protect you.

When a refund is approved, access to the refunded guide ends and any onboarding you have not yet used is cancelled. Anything you already downloaded is yours to keep — we are not going to chase you for a PDF.

We can only refund money that was paid to GigAgora. If you paid someone else — a platform, a “recruiter”, an agent, or another website — you have to take that up with them.

Worth saying plainly: a genuine AI training platform never asks you to pay to start work or to release your earnings. If someone asked you for that, it is a scam, and our free training covers how to spot it.

Please ask us before raising a chargeback with your bank. We refund on request anyway, and doing it directly is far faster for you — a chargeback can take weeks and freezes the order while it is disputed.

Email [email protected] and a person will read it. This policy sits alongside our terms of service.